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Shipping Policy

Last updated: January 2025

1. Shipping Methods and Carriers

1.1 Domestic Shipping (United States)

We use the following carriers for domestic shipments:

• USPS (United States Postal Service): Standard and Priority Mail
• UPS: Ground, 2-Day, and Next Day Air
• FedEx: Ground, 2-Day, and Overnight
• Local Delivery: Available for orders within 50 miles

1.2 International Shipping

For international orders, we primarily use:

• USPS International: Priority Mail International
• UPS International: Standard and Expedited
• FedEx International: Economy and Priority

2. Shipping Costs and Calculation

2.1 Cost Calculation

Shipping costs are calculated based on:

• Package dimensions and weight
• Destination address
• Selected shipping methodInsurance requirements
• Special handling needs

2.2 Free Shipping

Free shipping is available for:

• Orders over $200 (domestic only)
• Local pickup orders
• Certain promotional periods

3. Processing and Production Timeline

3.1 Production Schedule

Custom items require production time before shipping:

• 3D Printed Items: 3-7 business days
• Woodworking Projects: 5-14 business days
• Epoxy Resin Items: 7-21 business days
• Hybrid Projects: 10-21 business days
• Design-Only Services: 1-3 business days

3.2 Rush Orders

Rush processing is available for an additional fee:

• 50% Rush Fee: 50% faster production
• 100% Rush Fee: Expedited production
• Rush orders may have limited customization options

4. Shipping Timeline Estimates

Service	Domestic	International
USPS Ground	3-5 business days	7-21 business days
USPS Priority	1-3 business days	6-10 business days
UPS Ground	1-5 business days	5-10 business days
UPS 2-Day	2 business days	2-5 business days
FedEx Ground	1-5 business days	5-10 business days
FedEx 2-Day	2 business days	2-5 business days

5. Packaging and Protection

5.1 Packaging Standards

We use appropriate packaging materials to protect your items:

• 3D Printed Items: Bubble wrap and foam padding
• Wood Items: Cardboard boxes with corner protection
• Epoxy Items: Custom foam inserts and protective wrapping
• Fragile Items: Extra padding and "Fragile" labeling

5.2 Special Handling

Some items require special handling:

• Temperature-sensitive materials
• Large or heavy items
• Items with sharp edges
• Multiple-piece assemblies

6. Tracking and Delivery

6.1 Tracking Information

We provide tracking information for all shipments:

• Tracking numbers sent via email
• Real-time tracking updates
• Delivery confirmation
• Exception notifications

6.2 Delivery Attempts

Carriers will make delivery attempts according to their policies:

• USPS: Usually 3 attempts
• UPS: Usually 3 attempts
• FedEx: Usually 3 attempts
• After failed attempts, packages may be returned

7. Delivery Issues and Claims

7.1 Damaged Packages

If your package arrives damaged:

• Take photos of the damage immediately
• Keep all packaging materials
• Contact us within 48 hours
• We will file a claim with the carrier
• Replacement or refund will be provided

7.2 Lost Packages

If your package is lost in transit:

• Contact us immediately
• We will investigate with the carrier
• Replacement will be sent at no charge
• Refund available if replacement not possible

7.3 Wrong Address

If you provided an incorrect address:

• Contact us immediately if package hasn't shipped
• Address changes may incur additional fees
• We cannot redirect packages after shipment
• Customer responsible for address accuracy

8. International Shipping Considerations

8.1 Customs and Duties

International customers are responsible for:

• Customs duties and taxes
• Import documentation
• Compliance with local regulations
• Any additional fees or delays

8.2 Restricted Items

Some items may be restricted in certain countries:

• Items containing certain materials
• Items that could be considered weapons
• Items with cultural or religious significance
• Items requiring special permits

9. Local Pickup

9.1 Pickup Location

Local pickup is available at our workshop:

• Address: 123 Maker Street, Creative City, NC 12345
• Hours: Monday-Friday, 9 AM - 5 PM
• Appointment Required: Please call ahead
• Free Service: No shipping charges

9.2 Pickup Process

For local pickup orders:

• We will notify you when ready
• Bring valid ID and order confirmation
• Inspect items before leaving
• Sign for receipt of items

10. Shipping Restrictions

10.1 Prohibited Items

We cannot ship certain items:

• Hazardous materials
• Items requiring special permits
• Items prohibited by carrier policies
• Items restricted by destination country

10.2 Size and Weight Limits

Shipping limitations apply:

• Maximum Weight: 70 lbs per package
• Maximum Dimensions: 108 inches combined
• Oversized Items: May require freight shipping
• Fragile Items: Size limits may be lower

11. Weather and Holiday Delays

11.1 Weather Delays

Severe weather may cause shipping delays:

• We monitor weather conditions
• Delays will be communicated promptly
• No additional charges for weather delays
• Alternative shipping methods may be offered

11.2 Holiday Schedule

Shipping may be affected during holidays:

• Carrier holiday schedules apply
• Extended processing times during peak seasons
• Advance notice provided for closures
• Rush orders may have limited availability

12. Contact Information

For shipping questions or concerns, please contact us:

• Email: [email protected]
• Phone: (555) 123-4567
• Address: 123 Maker Street, Creative City, NC 12345